For instructions about how to reconfigure your account to use POP, contact your email account provider. To resolve this, remove the connected IMAP account in and reconfigure it as a POP connection. If you use to access an account that uses a domain other than or you might not be able to sync your accounts using IMAP. Select This was me to let the system know you authorize the IMAP connection.Īttempt to connect to the account via your IMAP client.įor more information on how to use the Recent activity page, go to What is the recent activity page? Under Recent activity find the Session Type event that matches the most recent time you received the connection error and click to expand it. Go to /activity and sign in using the email address and password of the affected account. We’re working on a fix and will update this article when we have more information.
I think I'll wait a while before I do that.You may receive a connection error if you configured your account as IMAP in multiple email clients. For that, I'll have to call Comcast again. My next challenge will be to have the email credentials I'm using now, from the defunct account, associated with our new, current account. I don't understand it either, but that's exactly what is was, and suffice it to say, I got my email to work with my tablet by using my email username and password from the old account.
It finally dawned on me that maybe my email user name and password is somehow still associated with my old Comcast account which was cancelled in December of '06, not the current account we've been using since May of '08? So everytime Comcast would try to re-set my username/password, they were working on the current account, not recognizing that the credentials I'm using are still associated with an account that's been out of service for over seven years now? After 20 minutes and 2 disconnections, I still had no answer.
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